T&C and PILATES/ PHYSIO cancellation Policy

CONSENT TO ASSESSMENT AND TREATMENT:

I hereby consent to the performance of a physical assessment/treatment and diagnosis procedures on me by The Positive Movement Lab, who are fully qualified, certified and registered healthcare professionals. My consent is voluntary and I intend this consent form to cover the entire course of assessment and treatment for my presenting condition, commencing on the date indicated on this form as signed below.

I understand that consent may be withdrawn, in writing, at any time, except in circumstance for actions that have already been taken.

CONSENT TO DISCLOSE PERSONAL INFORMATION:

I hereby grant permission for all healthcare professionals and instructors at The Positive Movement Lab to correspond with other medical professionals involved in my care, to obtain and exchange information relevant to my care. I know the information that is obtained will be held in the strictest of confidence. I authorise The Positive Movement Lab and its associated health professionals to collect my personal and medical information as documented above. In addition, with my acknowledgement, I authorise the clinic and its associated health professionals to communicate with my family doctor and/or referring doctor as deemed necessary. I also understand that my personal and medical information is confidential and will only be disclosed to third parties with my permission.

CANCELLATION POLICY:

Please kindly provide a minimum of 48 hours notice where possible, should you no longer be available to attend your session, as this impacts the opportunity to offer your slot to another client at such short notice.

The following Cancellation Policy applies to all pilates and physio appointments: 

1. >48 hours notice - NO charge applied
2. <48-hours notice - 50% charge of appointment cost 
3. <24-hours notice - 100% charge of appointment cost

Reformer class cancellation - please provide a minimum of 24hr notice if you are unable to attend. We offer a “Gift Pass” policy which allows you to offer your session to anyone who is new to the studio to take your place in your absence, if you cannot attend within the 24-hr notice period.

However, if you have not been able to offer your space to someone new then you will loose your session under the regular cancellation policy. 

Blocks and monthly Expiration Notice:

Please note that all block bookings will expire after 1-4 months from the date of purchase (see below for breakdown). Any unused sessions will no longer be valid after this period and are non-refundable too.

- Two x 1:1 Private Reformer sessions: 4 weeks

- Block of 5 group classes | x5 duet sessions | x5 1:1 appointments: 8 weeks

- Block of 10 group classes | x10 duet sessions | x10 1:1 appointments: 14 weeks

- Monthly payment plan (non-refundable and non-transferable): 30 days